Privacy Policy

Who We Are

This website, kimberleydirectpublishing.com (the “Site”), is operated under the trading name Kimberley Direct Publishing by:

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, contact us at info@kimberleydirectpublishing.com, call +44 7344 765433, or write to us at Star Lodge, Montpellier Drive, Cheltenham, GL50 1TY, United Kingdom.

What Information We Collect

Information you give us directly

• Name, email address, phone number, and project details submitted through our “Get a Quote” / contact form
• Manuscripts, outlines, drafts, cover briefs, or other creative material you send us for editing, ghostwriting, design, or publishing services
• Correspondence you send us by email, WhatsApp, or phone
• Payment and billing details when you purchase a service (processed via our payment providers — see “Who We Share Your Information With”)
• Any information you provide if you leave a review or testimonial

Information collected automatically

• IP address, browser type, device information, and general location
• Pages visited, time spent on the Site, and referral source
• Cookie data (see “Cookies”)

We do not knowingly collect any special category data (e.g. health, religious belief, political opinion) unless you choose to include it within a manuscript or project brief you send us — in which case it is processed only for the purpose of delivering that manuscript’s editing, design, or publishing service.

How We Use Your Information And Our Legal Basis

You can withdraw consent for marketing or portfolio use at any time by contacting us — see “Your Rights”.

Cookies

We use cookies and similar technologies to operate the Site and understand how it is used. This may include:

• Essential cookies — required for the Site to function correctly.
• Analytics cookies — help us understand visitor behaviour (e.g. Google Analytics or a similar tool), which you can opt out of via our cookie banner or your browser settings.
• Marketing cookies — used if you interact with linked social platforms (Facebook, Instagram, WhatsApp).

You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect how the Site functions.

Who We Share Your Information With

We share personal data only where necessary, with:

• Service providers who help us run our business — e.g. website hosting, email delivery, payment processors (such as PayPal or card processors), and cloud storage for manuscripts.
• Publishing and distribution platforms— e.g. Amazon KDP, IngramSpark, Apple Books, Barnes & Noble, and Lulu, where necessary to publish and distribute your book as instructed by you.
• Professional advisers (accountants, auditors, legal advisers) where necessary.
• Regulators or law enforcement, where required by law.

We do not sell your personal data to third parties.

Third-Party Services And IP-Based Localisation

To display prices in your local currency, our pricing pages may send your IP address to third-party geolocation and exchange-rate providers, ipwho.is and ipapi.co (to estimate your country and currency) and open.er-api.com and frankfurter.app (to retrieve current exchange rates). These providers process your IP address under their own privacy policies. If localisation is unavailable, prices are shown in US Dollars.

We do not store your IP address for this purpose beyond the request needed to determine your currency, and your currency preference is kept only in your browser.

International Transfers

We operate internationally and have team members and offices in the United Kingdom, Australia, Pakistan, and Italy. As a result, your personal data may be accessed or processed outside the UK.

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as the UK’s International Data Transfer Agreement, adequacy regulations, or equivalent contractual protections, in accordance with UK GDPR.

How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes described in this policy, including:

• Contact form enquiries that do not proceed to a project: up to 12 months
• Client project data (manuscripts, briefs, correspondence): for the duration of our working relationship and for a reasonable period afterwards to support any warranty, royalty, or legal obligations
• Financial records: as required by UK tax law (currently 6 years)
• Marketing consent records: until you withdraw consent

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erase your data (“right to be forgotten”), where applicable
• Restrict or object to certain processing
• Data portability — receive your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, email us at info@kimberleydirectpublishing.com. We will respond within one month, as required by law.

If you are unhappy with how we’ve handled your data, you have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including secure file storage, restricted access to manuscripts, and secure payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

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